What is ODR?
Online Dispute Resolution (“ODR”) is a branch of alternate dispute resolution which either adjuncts or seeks to replace the traditional methodology that the parties use to resolve disputes. It emphasizes on easier and more efficient methods of addressing conflicts by building up on the foundational characteristics of alternate dispute resolution. It focusses particularly on small and medium-value cases deploying digital technology and dispute resolution methods such as conciliation, mediation, and arbitration for expediting a mutually beneficial solution for the parties at dispute.
What We Offer?
Why is arbitration important for your business?
Debt arbitration, is typically used to resolve unsecured debt in the presence of the two parties and an arbitrator. Under this arrangement, creditors may waive a substantial portion of the debt, depending on the terms agreed upon. In return, the debtor makes a single lump sum payment, with the creditor agreeing to close the debt and consider the matter resolved.
Why is mediation important for your business?
Mediation involves a neutral third party, known as the mediator, who assists both parties in a debt dispute to reach a mutually agreeable settlement. The mediator’s role is to facilitate the negotiation process, helping the parties identify key issues, minimize misunderstandings, and explore potential areas of compromise.
Why is conciliation important for your business?
In debt settlements, a third party known as a conciliator helps the disputing parties reach a resolution. The conciliator plays a more active role than a mediator by not only facilitating communication but also suggesting settlement proposals and recommending terms for an agreement.
- Arbitration
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Why is arbitration important for your business?
Debt arbitration, is typically used to resolve unsecured debt in the presence of the two parties and an arbitrator. Under this arrangement, creditors may waive a substantial portion of the debt, depending on the terms agreed upon. In return, the debtor makes a single lump sum payment, with the creditor agreeing to close the debt and consider the matter resolved.
- Mediation
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Why is mediation important for your business?
Mediation involves a neutral third party, known as the mediator, who assists both parties in a debt dispute to reach a mutually agreeable settlement. The mediator’s role is to facilitate the negotiation process, helping the parties identify key issues, minimize misunderstandings, and explore potential areas of compromise.
- Conciliation
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Why is conciliation important for your business?
In debt settlements, a third party known as a conciliator helps the disputing parties reach a resolution. The conciliator plays a more active role than a mediator by not only facilitating communication but also suggesting settlement proposals and recommending terms for an agreement.
360° Approach To Dispute Resolution
Jupiter Council Arbitration and Mediation assists with online arbitration, mediation / conciliation, negotiation, and credit counselling via multiple communication channels.JCAM provides dispute resolution services at the pre-litigation stage through Lok Adalats for BFSI customers across various loan segments, products, and Days Past Due cases.
The JCAM ODR platform offers a unified solution for case management and borrower profile access, bringing together all relevant information. It also facilitates both civil and criminal legal actions as permitted by applicable laws and includes educating borrowers on the legal and CIBIL implications of their actions.
Our platform seamlessly integrates digital capabilities including messaging and audio / video conferencing, without the need of physical visits / meetings or documentation.
Lenders can send and track conciliation / mediation reference notices through digital or physical modes in 10+ vernacular languages. This informs borrowers of the date and time for virtual meetings via the platform.
Frequently Asked Questions
ODR platforms streamline debt resolution by providing a digital medium where lenders and borrowers can resolve disputes quickly and affordably through e-arbitration. This digital approach simplifies the resolution process, saving time and resources for all parties involved.
Using an ODR platform for debt resolution offers several benefits, including cost-effectiveness, convenience, and efficiency. It enables parties to resolve disputes from anywhere, at any time, without the need for expensive legal proceedings or in-person meetings.
JCAM ODR services in India ensure fairness and impartiality by providing a neutral platform where disputes are resolved through e-arbitration or mediation. The platform follows established legal procedures and guidelines, ensuring that both parties have equal opportunities to present their case and reach a fair resolution.
Online Dispute Resolution (ODR) encompasses various methods such as online negotiation, mediation, arbitration, neutral evaluation and credit counselling. JCAM ODR services also offer pre-litigation support for Lok Adalats.
JCAM ODR services in India ensure fairness and impartiality by providing a neutral platform where disputes are resolved through e-arbitration or mediation. The platform follows established legal procedures and guidelines, ensuring that both parties have equal opportunities to present their case and reach a fair resolution.
What Our Clients Say
— Amit K.
Borrower
Convenient and Accessible Anytime “The JCAM platform was incredibly convenient. I could log in and the platform guided me through each step and allowed me to communicate directly with my lender. In no time, I was able to settle my loan and get back on track, all without having to take time off work or wait in line.”
— Priya S.
Borrower
Helpful Support and Quick Resolution “I wasn’t sure how to address my overdue loan, but the JCAM online dispute resolution platform gave me the support I needed. The platform helped me review my situation and choose a repayment option I could afford. Within days, my loan was resolved, and I felt relieved to have finally taken care of it. I’m grateful for how simple and quick it was!”
— Rahul T.
Borrower
Affordable Payment Solution and Great Experience “I appreciated the interactive tools and guidance every step of the way. It felt like a customized solution for my situation, and it allowed me to settle my obligations without feeling overwhelmed.”
— Sneha R.
Borrower